Refund policy

Our Purchase & Quality Commitment

At Craverbaby, our philosophy is rooted in delivering "brilliance, not basics." This commitment extends to every step of your experience, from our design process to the moment your order arrives at your door.

Eligibility for Returns & Exchanges

We accept returns and exchanges for both defective and non-defective products.

To be eligible for a return or exchange, items must be:

  • Unused, in the same condition you received it and in the original packaging. 
  • Accompanied by any original tags and accessories.
  • A receipt or proof of purchase is required.

Return Window

Returns and exchanges are accepted within 30 days of delivery.

How to Start a Return

To initiate a return or exchange, please contact our Craver Care team at care@craverbaby.com. with the following information:

  • Order number
  • Item(s) you wish to return
  • Reason for return
  • Photo evidence of the product being defective or damaged.

Once your return request is approved, we will provide instructions on how and where to send your return.

Customers may download and print the prepaid return shipping label provided by Craverbaby at no cost. Returns must be sent by post using the provided label.

Items returned without first contacting our Craver Care team and receiving return authorization will not be accepted.

Return Shipping & Fees

  • Free return shipping label provided by us.
  • No restocking fees.
  • No return processing fees.
  • Customers are responsible for paying shipping costs for returning items.
  • Shipping cost are non-refundable.
  • If the product is defective, damaged, or incorrect, we cover the return shipping.

Receiving Refunds

  • Once we receive and inspect your returned item, we will notify you of the status of your refund.
  • If approved, your refund will be processed within 7-10 business days of receiving the returned product.
  • Refunds will be issued to your original payment method.
  • Please note it may take additional time for your bank or credit card provider to post the refund.

Damages & Order Issues

Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, contact our Craver Care team at care@craverbaby.com as soon as possible so we can evaluate the issue and make it right.

Exchanges

We replace items only if they are defective, damaged, or the wrong size/color was received. To request an exchange, please contact us at care@craverbaby.com

Shipping Costs

  • Customers are responsible for paying shipping costs for returning items.

  • Shipping costs are non-refundable.

  • If the product is defective, damaged, or incorrect, we cover the return shipping.

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us at:

care@craverbaby.com